Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...
In an online rating system, raters assign ratings to objects contributed by other users. In addition, raters can develop trust and distrust on object contributors depending on a f...
Being part of domain engineering, domain analysis enables identifying domains and capturing their ontologies in order to assist and guide system developers to design domain-specifi...
A Knowledge Worker (KW) uses her computer to perform different tasks for which she gathers and uses information from disparate sources such as the Web and e-mail, and creates new ...
A broader use of e-services for cross enterprise collaboration requires the services to be analysed and designed with a clear business focus. From a business perspective, the e-se...
Martin Henkel, Erik Perjons, Jelena Zdravkovic, Ch...