The Value Sensitive Design (VSD) methodology provides a comprehensive framework for advancing a value-centered research and design agenda. Although VSD provides helpful ways of th...
Christopher A. Le Dantec, Erika Shehan Poole, Susa...
Networked multimedia applications, such as videoconferencing, offer great communicative opportunities. Since the financial cost of using such a service increases in line with the q...
There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...
Mobile phones are becoming the central tools for communicating and can help us keep in touch with friends and family on-the-go. However, they can also place high demands on attent...
New communication technologies are changing the way travellers gossip and trade advice while on the road. This paper presents initial results from our studies of backpacker cultur...