— In a service oriented environment such as the realm of document services, the conventional notion is that of a multi-function device interacting individually with customer appl...
Nathan Gnanasambandam, Naveen Sharma, Soundar R. T...
This paper presents the results of a 40-day reliability study on a set of 97 popular Web sites done from an end user’s perspective. Data for the study was acquired by periodical...
Mahesh Kalyanakrishnan, Ravishankar K. Iyer, Jaqdi...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Information grounds are places where people exchange information. Here we examine use of a mobile device-based social networking service as an information ground. The service allo...
Goal models have been found to be effective for representing and analyzing variability at the early requirements level, by comprehensibly representing all alternative ways by whic...
Sotirios Liaskos, Lei Jiang, Alexei Lapouchnian, Y...