We present and discuss the important business problem of estimating the effect of retention efforts on the Lifetime Value of a customer in the Telecommunications industry. We disc...
Saharon Rosset, Einat Neumann, Uri Eick, Nurit Vat...
Success and sustainability of social networking sites is highly dependent on user participation. To encourage contribution to an opt-in social networking site designed for employe...
Rosta Farzan, Joan Morris DiMicco, David R. Millen...
This paper describes the first infrastructure for integrated studies of the performance and thermal behavior of storage systems. Using microbenchmarks running on this infrastructu...
Youngjae Kim, Sudhanva Gurumurthi, Anand Sivasubra...
In this paper we analyze the role of Enterprise System (ES) in shaping a company’s transformation process by conducting an in-depth case study in a large European high-tech comp...
Merja Mattila, Joe Nandhakumar, Petri Hallikainen,...
Complex Event Processing (CEP) systems are capable of processing large amounts of events, utilizing them to monitor, steer and optimize business in real time. The lack of tracking...