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ASUNAM
2010
IEEE
15 years 1 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
WWW
2008
ACM
16 years 14 days ago
Facetnet: a framework for analyzing communities and their evolutions in dynamic networks
We discover communities from social network data, and analyze the community evolution. These communities are inherent characteristics of human interaction in online social network...
Yu-Ru Lin, Yun Chi, Shenghuo Zhu, Hari Sundaram, B...
CSCW
2010
ACM
15 years 8 months ago
Social language network analysis
In this note we introduce a new methodology that combines tools from social language processing and network analysis to identify socially situated relationships between individual...
Andrew J. Scholand, Yla R. Tausczik, James W. Penn...
SEMWEB
2010
Springer
14 years 9 months ago
Social Dynamics in Conferences: Analyses of Data from the Live Social Semantics Application
Popularity and spread of online social networking in recent years has given a great momentum to the study of dynamics and patterns of social interactions. However, these studies ha...
Alain Barrat, Ciro Cattuto, Martin Szomszor, Woute...
ICMCS
2009
IEEE
142views Multimedia» more  ICMCS 2009»
14 years 9 months ago
Can social tagged images aid concept-based video search?
This paper seeks to unravel whether commonly available social tagged images can be exploited as a training resource for concept-based video search. Since social tags are known to ...
Arjan T. Setz, Cees G. M. Snoek