Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
We discover communities from social network data, and analyze the community evolution. These communities are inherent characteristics of human interaction in online social network...
Yu-Ru Lin, Yun Chi, Shenghuo Zhu, Hari Sundaram, B...
In this note we introduce a new methodology that combines tools from social language processing and network analysis to identify socially situated relationships between individual...
Andrew J. Scholand, Yla R. Tausczik, James W. Penn...
Popularity and spread of online social networking in recent years has given a great momentum to the study of dynamics and patterns of social interactions. However, these studies ha...
Alain Barrat, Ciro Cattuto, Martin Szomszor, Woute...
This paper seeks to unravel whether commonly available social tagged images can be exploited as a training resource for concept-based video search. Since social tags are known to ...