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147
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CIMCA
2005
IEEE
15 years 7 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
150
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DSVIS
2008
Springer
2008
Springer
Towards Specifying Multimodal Collaborative User Interfaces: A Comparison of Collaboration Notations
15 years 6 months ago
Interactive systems including multiple interaction devices and surfaces for supporting the collaboration of a group of co-located users are increasingly common in various domains. ...
149
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ICMCS
2000
IEEE
15 years 9 months ago
2000
IEEE
IP multicast has fueled an assortment of large-scale applications over the Internet ranging from interactive video conferencing to whiteboards to video recording on-demand systems...
130
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CAISE
2008
Springer
15 years 7 months ago
2008
Springer
Abstract. Business processes provide a means of coordinating interactions between workers and organisations in a structured way. However the dynamic nature of the modern business e...
125
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CHI
2008
ACM
15 years 7 months ago
2008
ACM
Making sense of research literature is a complicated process that involves various information seeking and comprehension tasks. The lack of support for sensemaking in existing sys...