The paper is dedicated to an analysis of the classic business rules study called UServ. The importance of this study comes from the fact, that it serves as a benchmark example for...
Especially in the past few years, there has been an increase in the rejection rate of interactive consumer electronics products in the field, not due to broken hardware or softwar...
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Process mining refers to the extraction of process models from event logs. Real-life processes tend to be less structured and more flexible. Traditional process mining algorithms ...
R. P. Jagadeesh Chandra Bose, Wil M. P. van der Aa...
: Business processes continue to play an important role in today’s service-oriented enterprise computing systems. Mining, discovering, and integrating process-oriented services h...
Joonsoo Bae, Ling Liu, James Caverlee, Liang-Jie Z...