Huge size and high complexity of legacy software are the main sources of today's software evolution problems. While we can ease software evolution with re-engineering tools, ...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
It is extremely hard for a global organization with services over multiple channels to capture a consistent and unified view of its data, services, and interactions. While SOA and...
Ismail Ari, Jun Li, Riddhiman Ghosh, Mohamed Dekhi...
Domain ontology building is one of the most critical activities required in Semantic Web applications. The task must be performed by domain experts, who do not (generally) have the...
Fulvio D'Antonio, Michele Missikoff, Francesco Tag...
The management of business processes has recently received a lot of attention. One of the most interesting problems is the description of a process model in a language that allows ...