: Many methods in the area of Human-Computer Interaction have been developed for deriving user interfaces considering individual users. However, nowadays information systems includ...
We describe our early experience building and optimizing GOOG-411, a fully automated, voice-enabled, business finder. We show how taking an iterative approach to system developme...
The Business Process Execution Language for Web Services (BPEL) has become a de-facto standard for executable process specifications. The broad industry acceptance of BPEL forces w...
Procurement for e-Government is an important part of activities which are similar to the nature of B2B. That is usually characterized by bulk volumes with complex variables, burea...
This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...