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» Semantically-Aided Business Process Modeling
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WSC
2001
14 years 11 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
HICSS
2009
IEEE
99views Biometrics» more  HICSS 2009»
15 years 4 months ago
Service Migration in an Enterprise System Architecture
This paper briefly reviews the state of Enterprise System Architecting (ESA) and concludes that assumptions of incremental technical evolution (overlaid by selective organizationa...
Stephen Cohen, William Money, Stephen Kaisler
WECWIS
2005
IEEE
79views ECommerce» more  WECWIS 2005»
15 years 3 months ago
Enabling DRM-Preserving Digital Content Redistribution
Traditionally, the process of online digital content distribution has involved a limited number of centralised distributors selling protected contents and licenses authorising the...
Srijith Krishnan Nair, Bogdan C. Popescu, Chandana...
APPINF
2003
14 years 11 months ago
A Study on Workload Characterization for a Web Proxy Server
The popularity of the World-Wide-Web has increased dramatically in the past few years. Web proxy servers have an important role in reducing server loads, network traffic, and clie...
George Pallis, Athena Vakali, Lefteris Angelis, Mo...
EDOC
2003
IEEE
15 years 3 months ago
Towards a Language for Coherent Enterprise Architecture Descriptions
A coherent description of architectures provides insight, enables communication among different stakeholders and guides complicated (business and ICT) change processes. Unfortunat...
Henk Jonkers, René van Buuren, Farhad Arbab...