AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
The rapid growth of service coordination languages creates a need for methodological support for coordination design. Coordination design differs from workflow design because a ...
We describe how to control the cumulative use of distributed grid resources by using coordination aware policy decision points (coordinated PDPs) and an SQL database to hold "...
A general and expressive model of sequential decision making under uncertainty is provided by the Markov decision processes (MDPs) framework. Complex applications with very large ...
Service Level Agreements (SLAs) are explicit statements about all expectations and obligations in the business partnership between customers and providers. They have been introduc...
Karim Djemame, Iain Gourlay, James Padgett, Georg ...