The future customer service provided by call centres will be changed due to new web-based interactive multimedia technologies. Technical support will be offered in a completely new...
Oliver Schreer, Ralf Tanger, Peter Eisert, Peter K...
Ubiquitous systems are characterized by multi-fold complexity, stemming mainly from the vast number of possible interactions between many heterogeneous objects and services. Device...
Nicolas Drossos, Eleni Christopoulou, Achilles Kam...
Agents are an emerging technology that grants programmers a new way to exploit distributed resources. Roles are a powerful concept that can be used to model agent interactions, all...
To secure good deals, an agent may engage in multiple concurrent negotiations for a particular good or service. However for this to be effective, the agent needs to carefully coor...
Abstract. Infrastructures (persistent socio-technical systems over which services are delivered) are normally taken for granted by their users, but are powerful forces of constrain...
Scott D. Mainwaring, Michele F. Chang, Ken Anderso...