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DAIS
2007
13 years 5 months ago
Service Level Agreement Management in Federated Virtual Organizations
The present emergence of loosely-coupled, inter-enterprise collaboration, i.e., virtual organizations calls for new kind of middleware: generic, common facilities for managing cont...
Tuomas Nurmela, Lea Kutvonen
ICSEA
2009
IEEE
13 years 2 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
FIS
2010
13 years 2 months ago
Managing On-Demand Business Applications with Hierarchical Service Level Agreements
Business applications are facing an increasing demand for being delivered as on-demand services. Service Level Agreements (SLAs) are a common way for specifying the exact condition...
Wolfgang Theilmann, Ulrich Winkler, Jens Happe, Il...
CN
2004
136views more  CN 2004»
13 years 4 months ago
Managing service level agreements in Premium IP networks: a business-oriented approach
This paper presents a market-enabling framework where users, content providers and network operators can interact in the seamless, transparent sale and delivery of a wide range of...
Salvatore D'Antonio, Maurizio D'Arienzo, Marcello ...
HICSS
2008
IEEE
101views Biometrics» more  HICSS 2008»
13 years 11 months ago
Situated Decision Support for Managing Service Level Agreement Negotiations
  In this paper we propose a situated decision support system for efficient negotiating of service  level  agreements  (SLAs)  in  Grids.  Situated  decision...
Rustam M. Vahidov, Dirk Neumann