Workflow systems provide automated support that enables organizations to efficiently and reliably move important data through their routine business processes. For some organizati...
Norm-governed virtual organizations define, govern and facilitate coordinated resource sharing and problem solving in societies of agents. With an explicit account of norms, openn...
Wamberto Weber Vasconcelos, Martin J. Kollingbaum,...
We present a conceptual framework for location-aware community systems and results from two studies of how sociallydefined places influence people's information sharing and c...
Quentin Jones, Sukeshini A. Grandhi, Steve Whittak...
Abstract The Internet and the Web are increasingly used to disseminate fast changing data such as sensor data, traffic and weather information, stock prices, sports scores, and eve...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...