Within the area of criminal and terrorist social network analysis, there is little research being done on analysing the communication behavior of criminal and terrorist groups. In...
Mark Jyn-Huey Lim, Michael Negnevitsky, Jacky Hart...
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...
The Swedish Postal Services receives and distributes over 22 million pieces of mail every day. Mail transportation takes place overnight by airplanes, trains, trucks, and cars in ...
Anna Syberfeldt, Henrik Grimm, Amos Ng, Martin And...
Adaptive simulated annealing (ASA) is a global optimization algorithm based on an associated proof that the parameter space can be sampled much more efficiently than by using othe...
Staff attrition is a problem often faced by software development organizations. We used process modeling and simulation to estimate the effect of different staffing policies on th...