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BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 8 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
ASWEC
1998
IEEE
15 years 9 months ago
Supplementing Process-Oriented with Structure-Oriented Design Explanation within Formal Object Oriented Method
This paper reports the results from an action research project which studies the benefits of documenting the evolution and the rationale for the evolution of a requirements specif...
LeMai Nguyen, Paul A. Swatman, Graeme G. Shanks
NAACL
1994
15 years 6 months ago
Advanced Human-Computer Interface and Voice Processing Applications in Space
Much interest already exists in the electronics research community for developing and integrating speech technology to a variety of applications, ranging from voice-activated syst...
Julie Payette
WSC
2008
15 years 7 months ago
How to build better models: Applying agile techniques to simulation
For simulation practitioners, the common steps in a simulation modeling engagement are likely familiar: problem assessment, requirements specification, model building, verificatio...
James T. Sawyer, David M. Brann
WSC
1998
15 years 6 months ago
The Use of Simulation in Facility Layout Design: A Practical Consulting Experience
This paper presents a practical undertaking to solve an industry-specific problem of facility expansion through relocation of an existing production facility to a proposed new fac...
Emmanuel S. Eneyo, Gertrude P. Pannirselvam