Social Network Sites can be seen as very large information repositories containing millions of text messages usually organized into complex networks involving users interacting wit...
Epidemic protocols such as gossip have proven to have many desirable properties for information sharing. However, trust is one of the issues that is yet to be examined with respec...
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
Online social media applications have exploded in popularity in the Web. In most of these applications, users interact with other users and create content that becomes available o...
Social networking communities have become an important communications platform, but the popularity of these communities has also made them targets for a new breed of social spamme...