Abstract. In this paper, we propose a framework to improve the relevance of awareness information about people and subjects, by adapting recommendation techniques to real-time web ...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
This paper presents a social and personal context modeling method on mobile device. It infers user’s contexts, such as amity with others and emotional state, from uncertain logs...
Online social production communities allow efficient construction of valuable and high-quality information sources. To be successful, community members must be effective at collab...
Abstract. Extracting information from very large collections of structured, semistructured or even unstructured data can be a considerable challenge when much of the hidden informa...