The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Increasingly, large organizations are experimenting with internal social media (e.g., blogs, forums) as a platform for widespread distributed collaboration. Contributions to their...
Social network systems, like last.fm, play a significant role in Web 2.0, containing large amounts of multimedia-enriched data that are enhanced both by explicit user-provided an...
Ioannis Konstas, Vassilios Stathopoulos, Joemon M....
—Wireless social community networks are emerging as a new alternative to provide wireless data access in urban areas. By relying on users in the network deployment, a wireless co...
Mohammad Hossein Manshaei, Julien Freudiger, M&aac...
We explored the association between users' social anxiety and the interactional fidelity of an agent (also referred to as a virtual human), specifically addressing whether th...
Sin-Hwa Kang, Jonathan Gratch, Ning Wang, James H....