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CIKM
2009
Springer
15 years 8 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
GROUP
2009
ACM
15 years 8 months ago
Effects of feedback and peer pressure on contributions to enterprise social media
Increasingly, large organizations are experimenting with internal social media (e.g., blogs, forums) as a platform for widespread distributed collaboration. Contributions to their...
Michael J. Brzozowski, Thomas Sandholm, Tad Hogg
SIGIR
2009
ACM
15 years 8 months ago
On social networks and collaborative recommendation
Social network systems, like last.fm, play a significant role in Web 2.0, containing large amounts of multimedia-enriched data that are enhanced both by explicit user-provided an...
Ioannis Konstas, Vassilios Stathopoulos, Joemon M....
INFOCOM
2008
IEEE
15 years 8 months ago
On Wireless Social Community Networks
—Wireless social community networks are emerging as a new alternative to provide wireless data access in urban areas. By relying on users in the network deployment, a wireless co...
Mohammad Hossein Manshaei, Julien Freudiger, M&aac...
ATAL
2008
Springer
15 years 3 months ago
Does the contingency of agents' nonverbal feedback affect users' social anxiety?
We explored the association between users' social anxiety and the interactional fidelity of an agent (also referred to as a virtual human), specifically addressing whether th...
Sin-Hwa Kang, Jonathan Gratch, Ning Wang, James H....