An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
Abstract. Smaller institutions can now maintain local cluster computing environments to support research and teaching in high-performance scientific computation. Researchers can d...
James D. Teresco, Laura Effinger-Dean, Arjun Sharm...
This paper examines how software developers discuss users and how such discussions are intrinsic to the negotiation and settling of technical decisions in the development and test...
We present Clack, a graphical environment for teaching students how Internet routers work and other core networking concepts. Clack is a router written as a Java Applet, and route...
Dan Wendlandt, Martin Casado, Paul Tarjan, Nick Mc...
The Usable Image project provides usability and user-centred design support to a scientific software development project. OMERO is a complex software application aimed at supporti...
David Sloan, Catriona Macaulay, Paula Forbes, Scot...