-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
—When building software systems, developers have to weigh the benefits of using one specific solution approach against the risks and costs of using another one. This process is...
Secure email has struggled with signifcant obstacles to adoption, among them the low usability of encryption software and the cost and overhead of obtaining public key certificat...
Projects involving technology are notoriously dogged with difficulties and a number of lessons can be learned. Rather than detail examples from particular TEL projects, the author ...
Investigations of software development practices, processes, and techniques frequently report separately on the costs and benefits of a phenomenon under study, but rarely adequate...