This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
To explain complex phenomena, an explanation system must be able to select information from a formal representation of domain knowledge, organize the selected information into mul...
— This paper describes a methodology to design a workflow management system where a set of intelligent software agents composes an interactive scenario. The Workflow Management C...
Marco Repetto, Massimo Paolucci 0002, Antonio Bocc...
Increasingly, applications need to be able to self-reconfigure in response to changing requirements and environmental conditions. Autonomic computing has been proposed as a means...
Andres J. Ramirez, David B. Knoester, Betty H. C. ...
The recent journal price increases and state-wide budget cuts have forced librarians at the University of Maryland (UMD) to make outright cancellations to journals. The implementa...