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CIMCA
2005
IEEE
15 years 6 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
AAAI
1996
15 years 5 months ago
Scaling Up Explanation Generation: Large-Scale Knowledge Bases and Empirical Studies
To explain complex phenomena, an explanation system must be able to select information from a formal representation of domain knowledge, organize the selected information into mul...
James C. Lester, Bruce W. Porter
WOA
2003
15 years 5 months ago
A Design Tool to Develop Agent-Based Workflow Management Systems
— This paper describes a methodology to design a workflow management system where a set of intelligent software agents composes an interactive scenario. The Workflow Management C...
Marco Repetto, Massimo Paolucci 0002, Antonio Bocc...
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ICAC
2009
IEEE
15 years 11 months ago
Applying genetic algorithms to decision making in autonomic computing systems
Increasingly, applications need to be able to self-reconfigure in response to changing requirements and environmental conditions. Autonomic computing has been proposed as a means...
Andres J. Ramirez, David B. Knoester, Betty H. C. ...
ELPUB
2006
ACM
15 years 8 months ago
E-Publishing Portal: A New Approach to Faculty Outreach
The recent journal price increases and state-wide budget cuts have forced librarians at the University of Maryland (UMD) to make outright cancellations to journals. The implementa...
Nedelina Tchangalova, David Cooper