134 search results - page 1 / 27 » Strategic integration of knowledge management and customer r... |
JKM
2008
13 years 6 months ago
2008
Purpose
HICSS
2005
IEEE
14 years 1 days ago
2005
IEEE
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
HICSS
2003
IEEE
13 years 11 months ago
2003
IEEE
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
DOLAP
2004
ACM
13 years 12 months ago
2004
ACM
CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
ECIS
2003
13 years 7 months ago
2003
: Using a knowledge management perspective, this paper investigates new and efficient ways of applying intelligent agents to e-business customer relationship management. Intelligen...