1 In many of today’s industry, knowledge is considered a strategic tool; however, knowledge is involved in so many services with so many facets that it is very complex to effecti...
Fabrice Alizon, Steven B. Shooter, Timothy W. Simp...
Businesses today, including non-profits, recognise the need for knowledge management (KM). KM may require new strategies and goals before it can be implemented, or it can be aligne...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Over the past year, the shakeout in the electronic commerce marketplace has redirected the attention of entrepreneurs and investors from the funding hype surrounding Internet star...
In the everyday business world, the sourcing process of multiple goods and services usually involves complex negotiations (via telephone, fax, etc) that include discussion of prod...