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IRI
2006
IEEE
15 years 3 months ago
Provide relevant knowledge to specify product design project needs
1 In many of today’s industry, knowledge is considered a strategic tool; however, knowledge is involved in so many services with so many facets that it is very complex to effecti...
Fabrice Alizon, Steven B. Shooter, Timothy W. Simp...
JIKM
2008
168views more  JIKM 2008»
14 years 9 months ago
A Framework for Developing and Aligning a Knowledge Management Strategy
Businesses today, including non-profits, recognise the need for knowledge management (KM). KM may require new strategies and goals before it can be implemented, or it can be aligne...
Deborah E. Swain, Jean-Pierre Booto Ekionea
HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
15 years 3 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
HICSS
2002
IEEE
92views Biometrics» more  HICSS 2002»
15 years 2 months ago
Strategic 'Morphing' and the Survivability of E-commerce Firms
Over the past year, the shakeout in the electronic commerce marketplace has redirected the attention of entrepreneurs and investors from the funding hype surrounding Internet star...
Robert J. Kauffman, Bin Wang, Tim Miller
76
Voted
ECR
2007
116views more  ECR 2007»
14 years 9 months ago
Enabling assisted strategic negotiations in actual-world procurement scenarios
In the everyday business world, the sourcing process of multiple goods and services usually involves complex negotiations (via telephone, fax, etc) that include discussion of prod...
Jesús Cerquides, Maite López-S&aacut...