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HICSS
2003
IEEE
214views Biometrics» more  HICSS 2003»
15 years 5 months ago
An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
ICDT
2009
ACM
143views Database» more  ICDT 2009»
16 years 15 days ago
Automatic construction of simple artifact-based business processes
Almost all medium- and large-scale businesses rely on electronic workflow systems to manage their business processes. A key challenge is to enable the easy re-use and modification...
Christian Fritz, Richard Hull, Jianwen Su
ECAI
2000
Springer
15 years 4 months ago
Gaining Insights into Web Customers using Web Intelligence
The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their cu...
Sarabjot S. Anand, Matthias Baumgarten, Alex G. B&...
ECIS
2001
15 years 1 months ago
Whatever Happened to the IT Plan?
The IT Plan is generally seen as a cornerstone of the IS/IT presence in an organisation. Researchers have outlined various approaches to IT planning and many have suggested catego...
Philip J. Dobson, Craig Standing
HPCC
2005
Springer
15 years 5 months ago
A Hybrid Web Server Architecture for Secure e-Business Web Applications
Nowadays the success of many e-commerce applications, such as on-line banking, depends on their reliability, robustness and security. Designing a web server architecture that keep...
Vicenç Beltran, David Carrera, Jordi Guitar...