The future customer service provided by call centres will be changed due to new web-based interactive multimedia technologies. Technical support will be offered in a completely new...
Oliver Schreer, Ralf Tanger, Peter Eisert, Peter K...
Abstract. This paper describes a query algebra for tolog, a query language for Topic Maps inspired by Prolog and very similar to Datalog. The language is based on binding variables...
Abstract. In this paper we describe ConStruct, a distributed, contextaggregation based service infrastructure which supports the development of context-aware applications. ConStruc...
The exploration of large information spaces is a difficult task, especially if the user is not familiar with the terminology used to describe information. Conceptual models of a do...
Heiner Stuckenschmidt, Anita de Waard, Ravinder Bh...
In order to support various requirements from the user’s perspective, digital library (DL) systems may need to apply a large variety of services, such as query services for a spe...