As we enter the new millennium, the approach to product development is evolving rapidly. Companies are in the process of creating a distributed design and manufacturing environmen...
Instead of aiming at the augmentation of human communication abilities as other social software does, social network services (SNS) provide better chances for people to enhance th...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Voice loops, an auditory groupware technology, are essential coordination support tools for experienced practitioners in domains such as air traffic management, aircraft carrier o...
Emily S. Patterson, Jennifer Watts-Perotti, David ...
In recent years, systems for processing environmental information have been evolving from research and development systems to practical applications. Today, many of these systems ...
Franz Josef Radermacher, Wolf-Fritz Riekert, Bernd...