Computer based community support systems can provide powerful support in direct exchange of information and in finding people for information exchange Such applications usually mak...
We developed a distributed support model in an interface for distant learning. The support is integrated into the ExploraGraph navigator which makes it possible to navigate through...
Every campus department needs computer support, from ordering and setting up new computers to installing software and answering software questions. This is in addition to training...
Workflow management systems require advanced transaction support to cope with their inherently long-running processes. The recent trend to distribute workflow executions requires ...
Jochem Vonk, Paul W. P. J. Grefen, Erik Boertjes, ...
As modern organizations increasingly operate in a global economy, they need IT support around the globe; favorable economic conditions also encourage the use of offshore IT teams....