In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
A quantitative study has shown that frame technology [1] supported by Fusion toolset can lead to reduction in time-tomarket (70%) and project costs (84%). Frame technology has bee...
Tak Wong, Stan Jarzabek, Soe Myat Swe, Ru Shen, Ho...
The High Level Architecture (HLA) for distributed simulations was proposed by the Defense Modeling and Simulation Office of the Department of Defense (DOD) in order to support int...
Thom McLean, Leo Mark, Margaret L. Loper, David Ro...
As the Internet infrastructure grows to support a variety of services, its legacy protocols are being overloaded with new functions such as traffic engineering. Today, operators en...
Tao Ye, Hema Tahilramani Kaur, Shivkumar Kalyanara...
The Ambient Kitchen is a high fidelity prototype for exploring the design of pervasive computing algorithms and applications for everyday environments. The environment integrates ...
Patrick Olivier, Guangyou Xu, Andrew Monk, Jesse H...