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WSC
2007
14 years 12 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
SSR
2001
73views more  SSR 2001»
14 years 11 months ago
XML implementation of frame processor
A quantitative study has shown that frame technology [1] supported by Fusion toolset can lead to reduction in time-tomarket (70%) and project costs (84%). Frame technology has bee...
Tak Wong, Stan Jarzabek, Soe Myat Swe, Ru Shen, Ho...
WSC
1998
14 years 11 months ago
Applying Temporal Databases to HLA Data Collection and Analysis
The High Level Architecture (HLA) for distributed simulations was proposed by the Defense Modeling and Simulation Office of the Department of Defense (DOD) in order to support int...
Thom McLean, Leo Mark, Margaret L. Loper, David Ro...
TON
2008
87views more  TON 2008»
14 years 9 months ago
Large-scale network parameter configuration using an on-line simulation framework
As the Internet infrastructure grows to support a variety of services, its legacy protocols are being overloaded with new functions such as traffic engineering. Today, operators en...
Tao Ye, Hema Tahilramani Kaur, Shivkumar Kalyanara...
PETRA
2009
ACM
15 years 4 months ago
Ambient kitchen: designing situated services using a high fidelity prototyping environment
The Ambient Kitchen is a high fidelity prototype for exploring the design of pervasive computing algorithms and applications for everyday environments. The environment integrates ...
Patrick Olivier, Guangyou Xu, Andrew Monk, Jesse H...