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» Systems for Knowledge and Beliefs
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ACSC
2005
IEEE
15 years 6 months ago
A Simulation Framework for Knowledge Acquisition Evaluation
Knowledge acquisition (KA) plays an important role in building knowledge based systems (KBS). However, evaluating different KA techniques has been difficult because of the costs...
Tri M. Cao, Paul Compton
90
Voted
INAP
2001
Springer
15 years 5 months ago
E-learning as a Vehicle for Knowledge Management
Nowadays, companies want to learn from their own experiences and to be able to enhance that experience with best principles and lessons learned from other companies. Companies emph...
Sunil Choenni, Richard Walker 0003, Robin Bakker, ...
78
Voted
IUI
2000
ACM
15 years 5 months ago
User studies of an interdependency-based interface for acquiring problem-solving knowledge
This paper describes a series of experiments with a range of users to evaluate an intelligent interface for acquiring problem-solving knowledge to describe how to accomplish a tas...
Jihie Kim, Yolanda Gil
88
Voted
ICAIL
1999
ACM
15 years 5 months ago
Integrating discourse and domain knowledge for document drafting
Document drafting is a key component of legal expertise. E ective legal document drafting requires knowledge both of legal domain knowledge and of the structure of legal discourse...
Karl Branting, Charles B. Callaway, Bradford W. Mo...
103
Voted
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 5 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia