Knowledge acquisition (KA) plays an important role in building knowledge based systems (KBS). However, evaluating different KA techniques has been difficult because of the costs...
Nowadays, companies want to learn from their own experiences and to be able to enhance that experience with best principles and lessons learned from other companies. Companies emph...
Sunil Choenni, Richard Walker 0003, Robin Bakker, ...
This paper describes a series of experiments with a range of users to evaluate an intelligent interface for acquiring problem-solving knowledge to describe how to accomplish a tas...
Document drafting is a key component of legal expertise. E ective legal document drafting requires knowledge both of legal domain knowledge and of the structure of legal discourse...
Karl Branting, Charles B. Callaway, Bradford W. Mo...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...