In the current market there is a proliferation of knowledge management software solutions. The aim of this paper is to discuss issues concerned in selecting such a system to suppo...
To better understand the potential for horizontal surfaces in day-to-day work, we conducted a field study. We collected and analyzed over a month of use data from eight participan...
Meredith Ringel Morris, A. J. Bernheim Brush, Bria...
When they encounter problems with a novel or infrequently performed task, experienced users often complete their work by referring to manuals and trying task-oriented exploration....
Palplates are a collection of touch-screen terminals placed around the office enabling human-computer interactions at the point of need. Supporting a community of mobile authentic...
When experts participate in collaborative systems, tension may arise between them and novice contributors. In particular, when experts perceive novices as a bother or a threat, th...