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» TellMe: learning procedures from tutorial instruction
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CHI
2001
ACM
14 years 6 months ago
Locus of feedback control in computer-based tutoring: impact on learning rate, achievement and attitudes
The advent of second-generation intelligent computer tutors raises an important instructional design question: when should tutorial advice be presented in problem solving? This pa...
Albert T. Corbett, John R. Anderson
IUI
2004
ACM
13 years 11 months ago
Sheepdog: learning procedures for technical support
Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
ICIA
2007
13 years 8 months ago
Task Learning by Instruction: Benefits and Challenges for Intelligent Interactive Systems
The CALO desktop assistant aims to provide assistance through many AI technologies, including several techniques for learning to perform tasks. Based on our experiences implementi...
Jim Blythe, Prateek Tandon, Mandar Tillu
SIGUCCS
2000
ACM
13 years 10 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
WSC
2000
13 years 7 months ago
Teaching simulation using case studies
We have developed and implemented a case-based approach for introducing discrete event simulation to undergraduate and graduate manufacturing engineering students. Students learn ...
Charles R. Standridge