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90
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KDD
2008
ACM
142views Data Mining» more  KDD 2008»
16 years 1 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
KDD
2008
ACM
195views Data Mining» more  KDD 2008»
16 years 1 months ago
Anomaly pattern detection in categorical datasets
We propose a new method for detecting patterns of anomalies in categorical datasets. We assume that anomalies are generated by some underlying process which affects only a particu...
Kaustav Das, Jeff G. Schneider, Daniel B. Neill
129
Voted
KDD
2005
ACM
218views Data Mining» more  KDD 2005»
16 years 1 months ago
A maximum entropy web recommendation system: combining collaborative and content features
Web users display their preferences implicitly by navigating through a sequence of pages or by providing numeric ratings to some items. Web usage mining techniques are used to ext...
Xin Jin, Yanzan Zhou, Bamshad Mobasher
135
Voted
KDD
2004
ACM
144views Data Mining» more  KDD 2004»
16 years 1 months ago
IncSpan: incremental mining of sequential patterns in large database
Many real life sequence databases, such as customer shopping sequences, medical treatment sequences, etc., grow incrementally. It is undesirable to mine sequential patterns from s...
Hong Cheng, Xifeng Yan, Jiawei Han
144
Voted
KDD
2003
ACM
205views Data Mining» more  KDD 2003»
16 years 1 months ago
The data mining approach to automated software testing
In today's industry, the design of software tests is mostly based on the testers' expertise, while test automation tools are limited to execution of pre-planned tests on...
Mark Last, Menahem Friedman, Abraham Kandel