This paper describes new technology based on on-line decision support for providing personalized customer treatments in web-based storefronts and information sites. The central im...
This two-day workshop examines the ways that on-line communities create and refine their shared resources, including both the formal and observable artifacts (documents, chats, th...
User-to-User Communication within Internet-based 3D Virtual Environments is usually difficult mainly due to the trade-off between the capability and the complexity of the interface...
Instant messaging (IM) has become increasingly popular due to its quick response time, its ease of use, and possibility of multitasking. It is estimated that there are several mil...
Automatically finding email messages that contain requests for action can provide valuable assistance to users who otherwise struggle to give appropriate attention to the actionab...