22 search results - page 1 / 5 » Textual data mining of service center call records |
70
Voted
KDD
2000
ACM
15 years 1 months ago
2000
ACM
112
Voted
CIKM
2008
Springer
15 years 7 days ago
2008
Springer
Protecting sensitive information while preserving the shareability and usability of data is becoming increasingly important. In call-centers a lot of customer related sensitive in...
98
Voted
IEAAIE
2004
Springer
15 years 3 months ago
2004
Springer
Abstract. The aim of our research was to apply well-known data mining techniques (such as linear neural networks, multi-layered perceptrons, probabilistic neural networks, classifi...
KDD
1997
ACM
15 years 2 months ago
1997
ACM
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
KSEM
2007
Springer
15 years 4 months ago
2007
Springer
– This paper addresses a service-mining technique and applies this technique to improve the services of vehicle service centers. We propose a service-mining system and its data s...