Business process re-engineering has overcome the hype of the nineties of the last century and has become an engineering discipline. With the advent of e-business a new era of unce...
: This paper describes how ADEPT's agent-based design and implementation philosophy was used to prototype a business process management system for a real-world application. Th...
Nicholas R. Jennings, Peyman Faratin, Timothy J. N...
Many businesses are now using online communities to interact with their customers and to realise the many benefits such communities offer. However, there remains little understand...
We describe a visualization application intended for operational use in formulating business strategy in the customer service arena. The visualization capability provided in this ...