The paper is dedicated to an analysis of the classic business rules study called UServ. The importance of this study comes from the fact, that it serves as a benchmark example for...
Customer relationship management (CRM) is a business philosophy that has emerged and gained prominence in the field of IS in recent years. Organisations have begun to realise that...
: The successful deployment and exploitation of an Information and Communications Technologies (ICT) project in a traditional Public Organization involves the proper design and imp...
: This paper explores the design, implementation and evaluation of context-aware mobile multimedia services by presenting six case studies on different application domains. The cas...
Abstract. Much attention has been paid in HCI to techniques for designing systems that conform to the tasks users wish to carry out. It is often the case that such approaches rely ...