: Today, enterprises are forced to continuously optimize their business as well as service processes. In this context the process-centered alignment of information systems is cruci...
Bela Mutschler, Johannes Bumiller, Manfred Reicher...
“Radio Frequency Identification” (RFID) and the related EPC standards promise to enable an automatic collection of supply chain data for optimization purposes. While extensive...
This paper investigates the ethics of the appearance and behavior of avatars in massively multi-user online communities, in particular, avatars created for virtual business intera...
Case studies are widely used in business and medicine to help students learn from the successes and failures of practitioners in the field. This paper discusses the potential bene...
Kay A. Robbins, Catherine Sauls Key, Keith Dickins...
The paper presents a new theoretical framework for coordinating an inter-unit collaborative service process towards a joint customer. The common service process is itself presente...