Abstract. IT service delivery is challenging to study. It is characterized by interacting systems of technology, people, and organizations. The work is sometimes reactive, sometime...
Eser Kandogan, Eben M. Haber, John H. Bailey, Paul...
: Most of the current academic and professional work requires collaboration between the members of a working group. Groupware tools play a prevailing role in supporting this collab...
The aim of the present study was to analyze teachers' pedagogical designs, plans of organized technology-supported, collective student inquiry. Ten teachers in Finland design...
We present a methodology to engineer services in real-time information environments. We evaluate, combine and enrich traditional techniques and methodologies such as New Product D...
Ryan Riordan, Benjamin Blau, Dirk Neumann, Christo...