The amount and variety of information available today in digital form continue to increase at a rapid rate. To keep pace with these trends, knowledge workers must be empowered wit...
As customer relationships constitute an important new asset category for the digital economy organization, the role of trust becomes vital for establishing and maintaining success...
The European Union(EU) Data Protection (Privacy) Directive of 1995 (EUPD) and resulting legislation introduced by member states is designed to ensure that business activity is sub...
Reeva M. Lederman, Graeme G. Shanks, Martin R. Gib...
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
The Internet makes it possible to share information (e.g. text, image, audio, video and other formats of data) across the globe. In this paper we look at collaborative Internet en...