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» The Layer-Independent Descriptor Concept
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108
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CSCW
2004
ACM
15 years 6 months ago
Towards dynamic collaboration architectures
In this paper, we introduce the concept of dynamically changing between centralized, replicated, and hybrid collaboration architectures. It is implemented by providing users a fun...
Goopeel Chung, Prasun Dewan
90
Voted
CSCW
2004
ACM
15 years 6 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
93
Voted
CSCW
2004
ACM
15 years 6 months ago
The multiple views of inter-organizational authoring
Collaborative authoring is a common workplace task. Yet, despite improvements in word processors, communication software, and file sharing, many problems continue to plague co-aut...
David W. McDonald, Chunhua Weng, John H. Gennari
114
Voted
DOLAP
2004
ACM
15 years 6 months ago
Data warehouse design to support customer relationship management analyses
CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
Colleen Cunningham, Il-Yeol Song, Peter P. Chen
ERLANG
2004
ACM
15 years 6 months ago
Structured programming using processes
Structured Programming techniques are applied to a personal accounting software application implemented in erlang as a demonstration of the utility of processes as design construc...
Jay Nelson