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    EOR
    2010
    147views more  EOR 2010»
    Modeling latent sources in call center arrival data
    14 years 12 months ago
    Modeling latent sources in call center arrival data
    Download  business.gwu.edu
    Joshua Landon, Fabrizio Ruggeri, Refik Soyer, M. M...
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    EOR
    2010
    76views more  EOR 2010»
    A stochastic programming model for scheduling call centers with global Service Level Agreements
    14 years 12 months ago
    A stochastic programming model for scheduling call centers with global Service Level Agreements
    Download  www.personal.psu.edu
    Thomas R. Robbins, Terry P. Harrison
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    EOR
    2008
    76views more  EOR 2008»
    On the interaction between retrials and sizing of call centers
    14 years 12 months ago
    On the interaction between retrials and sizing of call centers
    Download  home.ku.edu.tr
    M. Salah Aguir, O. Zeynep Aksin, Fikri Karaesmen, ...
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    MANSCI
    2008
    86views more  MANSCI 2008»
    Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach
    14 years 12 months ago
    Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach
    Download  home.gwu.edu
    Refik Soyer, M. Murat Tarimcilar
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    MANSCI
    2008
    119views more  MANSCI 2008»
    Service-Level Differentiation in Call Centers with Fully Flexible Servers
    14 years 12 months ago
    Service-Level Differentiation in Call Centers with Fully Flexible Servers
    Download  www.kellogg.northwestern.edu
    We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
    Itay Gurvich, Mor Armony, Avishai Mandelbaum
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