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» The Modernization of a Call Center

74

MANSCI
2008

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Call Center Outsourcing Contracts Under Information Asymmetry

14 years 12 months ago

Call Center Outsourcing Contracts Under Information Asymmetry

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Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky

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66

MSOM
2008

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Interday Forecasting and Intraday Updating of Call Center Arrivals

14 years 12 months ago

Interday Forecasting and Intraday Updating of Call Center Arrivals

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Haipeng Shen, Jianhua Z. Huang

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76

MSOM
2008

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Simple Methods for Shift Scheduling in Multiskill Call Centers

14 years 12 months ago

Simple Methods for Shift Scheduling in Multiskill Call Centers

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Sandjai Bhulai, Ger Koole, Auke Pot

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78

AIM
2002

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Staff Scheduling for Inbound Call and Customer Contact Centers

14 years 11 months ago

Staff Scheduling for Inbound Call and Customer Contact Centers

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Alex S. Fukunaga, Ed Hamilton, Jason Fama, David A...

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94

ANOR
2004

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Call Center Staffing with Simulation and Cutting Plane Methods

14 years 11 months ago

Call Center Staffing with Simulation and Cutting Plane Methods

Download ecommons.library.cornell.edu

We present an iterative cutting plane method for minimizing staffing costs in a service system subject to satisfying acceptable service level requirements over multiple time perio...

Júlíus Atlason, Marina A. Epelman, S...

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