Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
Unlike Internet portals, a typical Web Information System contains lots of user operations. However, existing Web design frameworks focus exclusively on data presentation: the proc...
Hongyan Li, Ming Xue, Jianjun Wang, Shiwei Tang, D...
Abstract. In the engineering domain, the development of complex products (e.g., cars) necessitates the coordination of thousands of (sub-)processes. One of the biggest challenges f...
Purpose – This article is the third in a four-part series that aims to illustrate the process involved in planning a portal and creating a portal definition document. Design/me...
Mobile technologies, due to their ubiquitous nature, play an important role in supporting health care. However, it is not easy to design useful integrated mobile services without ...