We present a formal framework for representing enterprise knowledge. The concepts of our framework (objectives and goals, roles and actors, actions and processes, responsibilities ...
The general trend towards ubiquitous networking has reached the realm of airplanes. E-enabled airplanes with wired and wireless network interfaces offer a wide spectrum of network ...
Richard Robinson, Mingyan Li, Scott Lintelman, Kri...
Abstract The increasingly complex and dynamic nature of contemporary markets demands that a business engages in an ongoing dialogue with all aspects of its environment, including o...
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
—Collaborative systems available on the Web allow millions of users to share information through a growing collection of tools and platforms such as wikis, blogs and shared forum...