Priority queueing systems come natural when customers with diversified delay requirements have to wait to get service. The customers that cannot tolerate but small delays get serv...
We present an iterative cutting plane method for minimizing staffing costs in a service system subject to satisfying acceptable service level requirements over multiple time perio...
Application development for distributed-computing ``Grids'' can benefit from tools that variously hide or enable application-level management of critical aspects of the ...
Nicholas T. Karonis, Brian R. Toonen, Ian T. Foste...
Abstract. In this paper, we present a separable, reusable middleware solution that provides coordinated, end-to-end QoS management over any type of service component, and can use e...
Denise J. Ecklund, Vera Goebel, Thomas Plagemann, ...
Abstract. We present the data modeling concepts of Tricia, an opensource Java platform used to implement enterprise web information systems as well as social software solutions inc...