Large, global enterprises are increasingly faced with the problem of supporting employees that are on the move. Employees need to share business documents, locate expertise and kn...
Engin Kirda, Harald Gall, Pascal Fenkam, Gerald Re...
As new mobile communication technologies are becoming broadly available, there is urgent pressure to populate them with services that provide returns for the huge investements mad...
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
Internet technologies are increasingly used in various forms of communication, including negotiations. This paper explores the cultural implications in anonymous inter- and intra-...
A core prescription from the knowledge management movement is that the successful management of organizational knowledge will prevent firms from “reinventing the wheel.” Infor...
Sue Newell, Harry Scarbrough, Jacky Swan, Maxine R...