Agarwal and Karahanna (2000) suggested that holistic user experiences with IT contribute to users’ evaluation of and reaction to using the technology. They proposed and empirica...
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
Service granularity generally refers to the size of a service. The fact that services should be large-sized or coarse-grained is often postulated as a fundamental design principle ...