211 search results - page 39 / 43 » The service creation environment: a telecom case study |
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SIGMOD
2009
ACM
15 years 9 months ago
2009
ACM
Service providers like Google and Amazon are moving into the SaaS (Software as a Service) business. They turn their huge infrastructure into a cloud-computing environment and aggr...
OTM
2005
Springer
15 years 3 months ago
2005
Springer
Several applications require reasoning over autonomously developed ontologies. Initially conceived to explicit the semantics of a certain domain, these ontologies become a powerfu...
BPM
2007
Springer
15 years 1 months ago
2007
Springer
There is currently a strong focus worldwide on the potential of large-scale Electronic Health Record systems to cut costs and improve patient outcomes through increased efficiency....
GCC
2006
Springer
15 years 1 months ago
2006
Springer
Interoperability between different Grid implementations is attracting more and more attention to seamlessly job execution. In this paper, one approach is proposed to implement the...
CIMCA
2005
IEEE
14 years 11 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...