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107
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ACL
1998
15 years 3 months ago
1998
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
108
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ACL
1997
15 years 3 months ago
1997
Several recent efforts in statistical natural language understanding (NLU) have focused on generating clumps of English words from semantic meaning concepts (Miller et al., 1995; ...
WSC
1998
15 years 3 months ago
1998
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
115
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MMNS
1997
15 years 3 months ago
1997
Accounting for the perceiving conditions that make up the delivery environment of an application helps improve the efficiency of QoS provisioning systems. It is useless to transmi...
129
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USENIX
1994
15 years 3 months ago
1994
The evolution of the Andrew File System (AFS) into a wide-area distributed file system has encouraged collaboration and information dissemination on a much broader scale than ever...